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Handling Odd Questions When You Don't Know The Answer

Oh, you get them. “What type of insulation is in the attic?”, “Are those 50 year shingles?”, “Who installed the siding?” So what do you do? I’ve heard people nervously answer questions similar to these in training sessions and get them wrong. We’ve all see “TV agents”, you know what show I’m talking about, answer them like they knew the exact answer … but did they? Probably not.It’s

It’s not a bad thing to not know the answer. It is, however, a very bad thing to guess and be wrong. There are agents around who could venture a guess about insulation based on the building codes during the construction period of the property. Of course new home sellers should have ready access to answers.Perhaps

Perhaps the most commonly asked questions for which there may not be a ready answer, at least in the Atlanta area, are:

Is there any black mold?
Is this concrete siding the kind that was recalled?
Does this home have polybutyleneutylene plumbing?

Those are important questions and there’s your first clue. Here’s the answer I train agents to give when they don’t positively 100% know for sure:

Great question! You know I’m really not sure of the answer but if it’s an important issue I will do what I can to get that answered for you. Can we go ahead and make an offer today?

I believe, from the comments, that some readers may not be properly reading this post.? The example questions presented above are questions my agents would always answer with the example answer. The comments are correct in saying to answer “no” to any of the above type questions (or “yes” for that matter) would be a bad move and possibly damaging.